Our client is a well-established insurance brokerage in Vaughan and is looking to add an experiencedPersonal Lines CSR / Account Managerto their growing team.This is aservice-focused opportunityfor a Personal Lines professional who enjoys managing an established book of business, building long-term client relationships, and providing knowledgeable insurance advice.The role offers a dedicated book of clients, strong administrative support, and a collaborative team environment, allowing you to focus on delivering a high level of service without the pressure of building a book from scratch.What You'll DoManage and service an establishedPersonal Lines book of businessBuild and maintain strong, long-term client relationshipsProvide knowledgeable advice onHome, Auto, and Personal LinesinsuranceHandle policy changes, endorsements, renewals, cancellations, and other servicing requestsRespond to client inquiries by phone and email in a timely and professional mannerReview client needs and identify appropriate coverage opportunitiesPrepare and process policy documentation and other client transactionsMaintain accurate and up-to-date client recordsWork closely with the TSR team to ensure efficient administrative supportUse EPIC, insurer portals, Applied Rating Services, and Microsoft OfficeEnsure policies and documentation are accurate and compliantDeliver consistent,



high-quality customer serviceWhat We're Looking For5+ years of Personal Lines insurance experienceActiveRIBO or OTL licenseExperience managing and servicing a Personal Lines book of businessStrong knowledge ofHome and Auto insuranceExcellent client relationship and customer service skillsExperience withEPICand insurance company portals is an assetStrong organizational and time-management skillsExcellent attention to detail and problem-solving abilitiesStrong written and verbal communication skillsAbility to work independently and as part of a team-oriented teamCAIB, CIP, CPIB, or equivalent designation is an assetCompensation & Benefits$60,000–$76,000+ base salary, depending on experienceComprehensive benefits packageHybrid work arrangement:3 days in office / 2 days remoteafter probation periodDedicated TSR support for administrative tasksEstablished book of businessNo requirement to build a book from scratchCollaborative and supportive team environmentOpportunities for continued professional growthWhy Consider This Opportunity?Manage anestablished Personal Lines bookStrong focus onclient service and relationship managementNo cold calling or aggressive new business expectationsDedicated administrative supportWork within a collaborative and growing Personal Lines teamEnjoy a structuredhybrid work environment after probation periodOpportunity to build a long-term career within an established brokerageAt Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

📌 Personal Lines Csr (Vaughan)
🏢 Impact Recruitment
📍 Vaughan