Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the workplace, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.OUR GUIDING PRINCIPLESOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.We Will Hire, Inspire, Promote and Retain the Best – A's Hire A's.We Will be Customer Centric.We Will Be Data Driven – System Thinking – Entrepreneurial.We are Committed to True and Shared Value Creation.We Will be Human-Centered and AI Enabled.We are Committed to Caring About Each Other, Our Communities, Our Environment.WHO WE AREIndigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.OUR GUIDING PRINCIPLESOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.We Will Hire, Inspire, Promote and Retain the Best – A's Hire A's.We Will be Customer Centric.We Will Be Data Driven – System Thinking – Entrepreneurial.We are Committed to True and Shared Value Creation.We Will be Human-Centered and AI Enabled.We are Committed to Caring About Each Other, Our Communities, Our Environment.Job DescriptionThe General Manager is accountable for every aspect of the store's performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals.



They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.WHAT YOU'LL DO:FunctionalArticulate Indigo's mission and strategy and communicate business goals to store teamEnsure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrinkAct as an advocate for the customer by placing them at the forefront of all decision-making processesIdentify local market trends and competitors to proactively anticipate customer needs and expectationsEmbrace and champion technology that creates high tech and high touch solutions for Indigo's customersLead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiativesContinually assess staffing levels and lead recruiting and selection of new employeesOwn store scheduleOpen and close store and manage sales floorEnsure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and proceduresPeopleBuild strong teams by attracting and developing the best talentBring out the best in others; empower and constructively stretch talentGive authentic feedback on performance and potentialEnsure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goalsCollaborate with others to drive flexible and just in time solutions, quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage others to get inputEncourage others to freely share their point of view and be open to feedbackAccountable for the overall engagement, productivity, turnover, and bench strength of the teamCulturalModel Indigo's beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion,



and influence change through your team and/or the organizationQualificationsWHO YOU ARECollege degree preferred or equivalent job experience6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leadersAbility to be mobile on the sales floor for extended periods of timeAvailability to work a flexible schedule, including evenings, weekends, and holidaysAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesBilingualism (French/English) is required for all positions in QuebecAdditional InformationAt Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected] posting is for a current opportunity within IndigoIndigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected] respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.This posting is for a current opportunity within Indigo.

📌 General Manager (Madawaska Valley)
🏢 Indigo
📍 Madawaska Valley