Join RDH as an IT Support Specialist, a pivotal role aimed at improving IT service delivery and user satisfaction in a hybrid setting. This position marries technical support with system ownership to drive operational success.Your expertise will directly contribute to RDH's mission of enhancing internal IT service environments. Working alongside the IT Manager, you will manage system operations, streamline service delivery, and reduce dependency on external vendors while addressing technical challenges effectively.Key Responsibilities:Provide technical support and address escalated IT challengesOversee ticketing, workflows, and service standardsManage lifecycle of endpoint systems with Microsoft IntuneAssist with Microsoft 365 services and user licensingUtilize automation and AI tools for service improvementRequirements:3-5 years of IT operations experienceProficiency with Microsoft 365 and endpoint troubleshootingKnowledge of up-to-date cloud infrastructuresStrong problem-solving and customer service skillsEagerness to learn and improve continuouslyHarness your IT skills and become a key player in RDH's engaging technology environment.

📌 It Support Specialist Role At Rdh (Burnaby)
🏢 RDH Building Science
📍 Burnaby