Enhance your career at Novatek International as a Customer-Focused Technical Support Specialist, where your customer service passion meets software troubleshooting expertise. Contribute to the enhancement of pharmaceutical product quality.In this role, you'll draw on your two years of technical support experience. Engage with clients to resolve software problems, track cases diligently in our CRM, and collaborate with the software development team. Your input will be essential in improving support processes and customer engagement.Key Responsibilities:Communicate with clients to identify software problemsAccurately reproduce and document client-reported issuesMonitor all support cases within the CRMImprove support processes for increased efficiencyCreate effective test plans for issue verificationRequirements:At least 2 years experience in software supportBachelor's degree is preferredStrong skills in diagnosing software problemsExcellent understanding of Microsoft Office productsFluent in English for communication with clientsBring your commitment to exceptional customer service and troubleshooting to Novatek and help ensure the performance of vital pharmaceutical products.

📌 Customer-Focused Technical Support At Novatek (Montreal)
🏢 Novatek International
📍 Montreal