Join Ingram Micro as a Senior Manager in Technical Engineering, based in Mississauga, Ontario, with a hybrid work model. Lead support strategies within the Microsoft ecosystem.This leadership position requires a proactive individual who will manage the Microsoft support partnership from contract creation to performance assessment. You will oversee a global team and implement effective escalation and governance frameworks. Solid experience in managing technical support within the Microsoft landscape is crucial to excel in this role.Key Responsibilities:- Directly manage Microsoft support contracts and obligations- Define key SLAs and performance success metrics- Create and manage escalation paths and accountability processes- Build and nurture a high-performing support team- Drive collaboration with various internal stakeholdersRequirements:- Degree in Information Technology or related disciplines- 8-10 years of experience in vendor and support management- At least 5 years in a leadership capacity- Extensive knowledge of Microsoft partnership operations- Proficiency in managing escalations under pressureShape the future of technology support at Ingram Micro in Mississauga with your leadership.#J-18808-Ljbffr

📌 Ingram Micro Senior Manager Technical Engineering - $110,000 - $120,000 A Year (Winnipeg)
🏢 Ingram Micro
📍 Winnipeg