Position SummaryWe're looking for an experienced Senior Practice Specialist to join our Commercial Lines Service Unit (CLSU). This hands‐on role supports the processing and administration of mid‐market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.This role does not have direct reports or formal people-management responsibilities.Position Type: Full-time, permanentRole Status: ReplacementLocation: Preferably Toronto or Durham; will consider other offices for the right candidate.Primary ResponsibilitiesProcess and administer mid-market and large commercial accounts, including complex and multi-policy clientsComplete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactionsReview insurer documentation and maintain accurate account information and documentation within EPICWork closely with the KRG account team to ensure servicing requirements are completed accurately and on timeHandle complex processing requests and assist CLSU team members with technical, procedural and workflow questionsAct as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as requiredSupport onboarding, workflow consistency, process improvements and other Commercial Lines initiativesKnowledge, Skills and Requirements:Licensing & EducationActive RIBO license is requiredMinimum 5 years of commercial insurance experience,



including mid-market and/or large commercial accounts.EPIC experience is a strong assetTechnical & Interpersonal SkillsStrong knowledge of commercial insurance coverages, policy documentation and insurer requirementsProven ability to administer complex commercial accounts and resolve processing discrepanciesStrong organizational, problem-solving and communication skills with excellent attention to detailAbility to provide guidance to colleagues while remaining a hands‐on member of the teamCompensation Range:$80,000 (75%) - $110,000 (125%)Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate's qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.Why Join UsWe offer an attractive compensation package and commission incentives, plus:Hybrid work flexibilityMatching Group RRSP contributionsTwo paid personal days each yearEFAP available through our group health benefitsProfessional membership fees (including RIBO, IBAO, IIC)Professional development and educational reimbursementFree parking and skilled office spaceRRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.RRJ does not use AI to screen and/or assess candidate applications.

📌 Senior Practice Specialist - Commercial Lines (Toronto)
🏢 KRGinsure
📍 Toronto