RequirementsThe ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti's SaaS productsBachelor's degree in a relevant field or equivalent practical experience4+ years of implementation, project management, consulting, or customer success experience with SaaS applicationsExcellent project management, communication, and problem-solving skillsAbility to work in a rapid-paced, deadline-driven start-up environmentPassionate about customer service and proactively identifying solutions(Desirable) Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc(Desirable) Accounts Payable and Procurement knowledge(Desirable) Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)What the job involvesAs a Customer Onboarding Manager,



you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solutionLead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customersDeliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with TipaltiGuide customers through the technical integration process, providing expert problem-solving assistanceOversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectationsContribute to the internal knowledge base, capturing lessons learned and empowering colleagues

📌 Customer Onboarding Manager (Vancouver)
🏢 Tipalti
📍 Vancouver