Become an Online Billing & Support Agent at Indigo and be the voice of our brand while assisting customers with their inquiries. This role requires handling billing, order statuses, and customer communications efficiently.As part of Indigo's Customer Service team, you will often serve as the first point of contact for our customers. Your duties will involve dealing with chargebacks, refunds, and ensuring customer satisfaction through effective communication. Strong detail orientation and a knack for problem-solving are crucial for this role.Key Responsibilities:Provide customer support through multiple communication channelsResolve billing inquiries and issues effectively and promptlyTrack and investigate order issues with relevant toolsCollaborate across departments for seamless customer serviceUphold Indigo's standards by advocating for customer needsRequirements:High school diploma or equivalent requiredMinimum of 2 years in a customer service roleStrong verbal and written communication skillsAbility to manage stress and escalated situationsFlexibility in scheduling availabilityJoin Indigo to contribute to a customer-focused experience and help connect readers with their next excellent book.

📌 Indigo Online Billing & Support Agent (Toronto)
🏢 Indigo
📍 Toronto