The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible to proactively attend to customer complaints in a professional manner. This position will advise customers on food and beverage choices, making suggestions when necessary. This role will also greet customers and discuss type, quality, and quantity of merchandise or services required.Essential functionsMain Heading:Proactively attend to customer complaints in a skilled mannerAdvise customers on food and beverage choices, making suggestions when necessaryGreet customers and discuss type, quality, and quantity of merchandise or services requiredMaintain a high level of product and service knowledgeReplace used stock, rotate current stock, and ensure satisfactory inventory levelsParticipate in merchandising and promotional activitiesEnsure store conditions are consistently upheld to established standardsAdapt communication style in order to deliver information effectively to a range of individualsAlways maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive mannerAttempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilitiesEstimate or quote prices, credit or contract terms, trade-in allowances, warranties,



and delivery datesTake orders from customers and prepare products for purchaseEnsure that customers are satisfied with the issue resolution as well as the resolution process itselfAssist with display of merchandiseAssist with inventory managementEnsure accuracy in all transactions, inventory, and proceduresParticipate in all manner of store maintenancePrepare merchandise for purchase, rental, or leaseWork in partnership with management and other employees to maximize store sales and in-store presenceAnswer external and internal phone calls and transfer calls to the appropriate departmentsEnsure that all health, safety, and security regulations are adhered to and required standards are metPrepare sales and accept cash, credit card, or automatic debit paymentWork ConditionsExtended periods of standing, and other physically demanding conditionsLifting, moving, or manipulating objects up to 15 kilogramsFlexible hours including nights, weekends, and holidaysInteraction with customers/clients, and the public at largeOperation of POS systemThe duties of this position may change from time to time. Mary Brown's reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.PolicyAdhere to all policies and plans through communication, action, and consistent enforcement.Effectively and efficiently perform all job functions following policy and leading by example.Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.This posting is for an existing vacancy.

📌 Cashier (Truro)
🏢 Mary Browns
📍 Truro