Job Title: Addictions Support Worker - (Casual)Number of Position: 1Competition Number: C195Location: Phoenix Center (Main Campus)Position Status: Casual (On Call)Reports to: Senior Manager - MHSUCompensation: (Grid 34) $33.49 - $35.31Job SummaryThe Addictions SupportWorker at Phoenix Society assists clients experiencing mental health and substanceuse issues. The position is responsible for client support and communitybuilding, floor management, case management, and supporting group programs. TheAddictions Support Worker facilitates the recovery and capacity-building ofclients to maximize their potential and support their goals for successfulindependent living in the community.The Addictions SupportWorker provides appropriate care (non-clinical) in areas such as support with provides a variety of day-to-day physical, emotional, and social supports,advocacy, life skills assistance, information, resources, and demonstrations.ResponsibilitiesSupportServicesParticipates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programsProvidesindividual support with respect to demonstrations, modeling, and behaviourmanagement to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skillsContribute to maintaining a therapeutic environment following therapeutic community principles which include empathy, compassion,accountability, utilizing trauma informed principles, and encouraging supportive relationships within a community settingObservesclients, identifies and assesses potential emergency situations by conducting baseline and daily check-ins of client progress, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients' needs, performance, and progressAspartof an interdisciplinary team, and in accordance with establishedguidelines, facilitates Psycho-Educational client workshops covering areas such as life skills and mental health, emotions, behaviour, relapse prevention,contingency management, and transition planningIdentifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients' needs.



Provides clients withrelated information and connect clients to relevant community resources,services and opportunitiesSupportresponses to critical issues such as suicide risk, worsening mental healthissues, depression, anxiety, etc., based on recommendations from the ClinicalteamArticulateand reinforce program guidelines to the clients encourage positive engagementand interactionsMonitoringclient's activities within residential buildings to ensure that areas areappropriately used for their purposeEnsure a safe milieu on the treatment floorsActas an advocate for the client during their stay at the Phoenix CentreCompletesand maintains client related records and documentation such as care plans,progress reports, statistics, and daily logs.CommunityRelationsActas a liaison with the community and promotes/encourages community involvementin the programMaintaincurrent knowledge of social, economic, recreational and educational resourcesin the communityQualificationsDiploma in Community Social Service2years of experience providing one to one and group support in the communitysocial services sector.Or an equivalent combination of education,training, and experienceOr other Qualifications determined to bereasonable and relevant to the level of workExperienceworking with marginalized populations, substance use and mental health services,mental health, and corrections beneficialKnowledgeof the social determinants of health, the biopsychosocial model of addiction,and concurrent disorders and harm reduction principlesSatisfactory completionof a criminal records check with vulnerable sector screening is requiredSatisfactory completionof Tuberculosis Screening form is requiredSatisfactory completionof Employee Immunization Record form is requiredSatisfactory completion of Nonviolent crisis intervention (NVCI)First aid certificationwith CPR is requiredSkills & KnowledgeUnderstanding of concurrent disorders,addictions, and addictions supportsComputer skills, including MicrosoftOffice applications, Outlook, and experience using a client information systemor medical records systemExcellentknowledge of the issues pertaining to recovery,substance use, concurrent disorders, and homelessnessKnowledge of the BC Mental Health Act,Community Care and Assisted Living Act, Adult Care Regulations, PersonalInformation Protection Act, etc., and other facilities and community resourcesGoodknowledge of facilitation, mediation,



and conflictresolution techniquesHigh level of integrity and dependability witha strong sense of urgency and results-orientationStrong case management, client support andconsultation skillsAbilityto make effective referrals, reflecting in-depth knowledge of communityresources and robust relationships with community partnersAbilityto lead and work in a trauma-informed practiceCompetenciesApproachto WorkDemonstratesinitiative, flexibility, adaptability and resourcefulnessActivelyseeks and incorporates feedback to inform continuous self-improvementSetsgoals, creates and implements action plans, monitors progress, and evaluatesresultsAdeptlymanages competing tasks and uses time efficiently and effectivelyJobKnowledge & Quality of WorkHigh degree of relevant and current job knowledgeand skillConsistently produces accurate, thorough,high-quality work in a timely mannerBuilds and promotes a culture of health and safetyin the workplaceImplements and enforces best practices in healthand safety within the workplaceJudgement& Decision-MakingModels independent thinking and creativityDemonstrates effective problem-solving skillsMakes clear, consistent, transparent and timelydecisions after contemplating various available courses of actionExercises sound judgment in the best interests ofthe organizationCommunication& Interpersonal SkillsExpresses themselves clearly and professionallyboth verbally and in writingDisplays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes apositive impressionListens to and considers others' viewsPersonalLeadershipModels the organization's core values of socialjustice, teamwork, social innovation, and strength-based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions,performance and healthIs reliable and accountable; shows up on time readyto workTeamwork& CollaborationEffectively works with their colleagues to ensureorganizational successChampions positive working relationships with staffand external stakeholdersSupports an environment of openness, and championsteamwork and communication across programsLeverages the expertise and experience of othersfor organizational successPhoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

📌 Addictions Support Worker - (Casual) (Surrey)
🏢 Phoenix Society
📍 Surrey