Become a pivotal part of Newrest as a Customer Success Manager, advocating for top-notch customer service and operational excellence. Your role will focus on surpassing client expectations through strategic planning and execution.This position requires a robust leader to manage customer accounts and serve as the go-to person for contract execution. You will ensure that all service provisions align with the agreed standards and that the customer's needs are continuously met. Collaboration with internal teams to address issues swiftly will be crucial to your success.Key Responsibilities:Develop and implement strategies for customer retentionCoordinate operational needs with multiple departmentsMonitor, assess, and report on customer satisfactionCreate and maintain detailed records of customer agreementsTrain Dispatch teams on software inputs related to customer accountsRequirements:Degree in Business Administration or related areaMinimum of 2 years' experience in customer serviceAirline industry experience is beneficialFluent in English and FrenchStrong analytical and negotiation skillsDrive customer-focused results and operational success with your expertise at Newrest.

📌 Customer Success Manager At Newrest (Calgary)
🏢 Newrest
📍 Calgary