We're hiring a Customer Success Manager (Enterprise) to own long-term relationships, retention, and expansion across our enterprise customer base.This is a strategic, high-ownership role focused on driving measurable outcomes for large, complex organizations using Intuitive AI's technology across multiple sites and stakeholders.You will work directly with senior stakeholders across sustainability, operations, and leadership teams to ensure customers see clear ROI and continue to expand their partnership with Intuitive AI.What You'll DoOwn Enterprise Customer RelationshipsManage a portfolio of enterprise customersBuild strong, multi-threaded relationships across senior stakeholdersMaintain consistent engagement and relationship momentumIdentify and mitigate churn risk earlyIdentify opportunities to expand across locations, sites, and deploymentsPartner with customers to scale adoption across their organizationSupport expansion and upsell conversationsLead QBRs & Executive-Level ConversationsOwn and lead quarterly business reviews (QBRs)Communicate performance, impact,



and ROI clearlyEnable customers to internally advocate for continued investmentAct as the Voice of the CustomerGather and structure customer feedbackShare insights with Product and EngineeringIdentify trends and opportunities to improve the product and experienceBuild & Scale Customer SuccessDevelop customer success playbooks and frameworksBuild and maintain customer health scoring and renewal strategiesMaintain clean CRM data and account plansContribute to scaling the CS functionWho You AreStrategic thinker with robust execution skillsConfident working with senior stakeholders and enterprise clientsOwnership-driven and accountable for customer outcomesStrong communicator who can translate value and ROIThrives in fast-paced, evolving environmentsRequirements5+ years experience in Customer Success or Account ManagementExperience managing enterprise B2B customersStrong stakeholder management and communication skillsExperience leading QBRs and value-based conversationsProven ability to manage complex accountsComfortable working with physical deployments and operational environments

📌 Customer Success Manager (Enterprise) (Vancouver)
🏢 Intuitive AI
📍 Vancouver