Lead a high-performing technical support team as the Product Support Manager. Drive customer engagement and satisfaction through effective coaching, issue resolution, and strategic improvements within a customer-centric framework.In this influential position, you will manage service levels while guiding your team in resolving client issues and escalations. You will create and implement strategies to improve the overall customer experience,



collaborating with engineering and product management to ensure feedback loops are efficient and effective.Key Responsibilities:Enhance customer retention through strategic improvementsGuide the team in effective issue resolutionDevelop frameworks for customer engagement and retentionManage call center operations and resource allocationLead CRM implementation and track budget adherenceRequirements:10 years in technical support within relevant fieldsMinimum 5 years in a supervisory role in Call CenterRequired technical plumbing certificationProven experience in operational planning and analysisStrong analytical skills with effective communicationDrive customer satisfaction forward by enhancing team performance and implementing strategies that resonate with client needs in a technical support workplace.

📌 Experienced Product Support Manager To Enhance Customer Engagement (Burnaby)
🏢 Rheem Manufacturing
📍 Burnaby