Service TechnicianOpportunity at MicroserveLocation: Nanaimo, BCPosition OverviewWe are looking for a Service Technician in the areas surrounding Nanaimo, BC.The Service Technician is a professional who responds to same day onsite service calls for various clients.Duties include desk side and onsite troubleshooting of Hp Printers and Lenovo/Dell/Hp computers.This role will take care of the regular and routine repairs, including replacements. Providing service and client support during field visits or dispatches. Managing all on-site installation, repairs, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions.The Service Technician should be well-versed with the functionality to explain the equipment operation better to the client. The technician will have to directly interact with the clients before the onsite visit. This will help the professional to ensure that corrective measures are taken to rectify it. They should maintain positive relationships with the clients.Role And ResponsibilitiesThe Service Technician will be required to respond to onsite service calls for various clients. Duties include desk side and onsite troubleshooting of computer and printer problems, add/move/changes and installation of new systems.Maintains, deploys, analyzes, troubleshoots, and repairs hardware and related peripherals for Desktops and Laptops.Documents, maintains, upgrades, or replaces hardware and software systems.Perform diagnostic repairs and preventative maintenance on computer systems for our clients in the local areaIdentify, analyze and document discrepancies and ensure that appropriate adjustments are madeReview existing IT systems and internal processesImplement IT systemsIdentify areas for improvement within IT infrastructuresMaintain quality assurance for the improvement of existing systemsRequired to repair PC/Workstation and laptopsDelivery of technical services to end users,



specifically in desktops and laptopsTrains and consults end users on workstations, laptops, printer functions and other computer hardware and related peripherals as requiredAble to re-Image the workstation on client site.Record-keeping and asset managementConfiguring and reloading of Operating Systems (OS)Effective and timely use of call management and reporting toolsTravel to and from different client sites using your own vehicle to pick up/drop off client hardware and provide various on-site services as requiredMaintaining a high level of customer satisfaction through explicit spoken and written communicationReturning all used and unused parts in a timely manner and assist with updating the client recordsQualifications And Educational Requirements2 years' experience in the service and repair of computers and/or printersAbility to establish and maintain positive customer RequirementsAdvanced knowledge of Windows and Microsoft Office suiteTechnical certifications considered an asset (i.E. A+ Certification)CompTIA A+ Certification (or similar) considered an assetExcellent customer service skillsKnowledge of desktop hardware, preferably from an enterprise or business environmentKnowledge of software installation and troubleshooting in a Windows environmentManufacturer certifications considered an assetKnowledge of manufacturers service advisory and parts lookup processes considered an assetOther RequirementsMust have reliable vehicle and driver's license (we offer competitive mileage reimbursement)Travel outside the Nanaimo area as needed to provide client support.Must be able to lift up to 50+ lbs.Must be able to pass a criminal record checkMust be a self-starter and be able to manage your day-to-day tasksWhat do you get?Time-off policies that promote work/life balancePaid time offExtended Medical and Dental plan from day oneAmazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc; )Fun Wellness &Engagement Activities Such as chocolate making, exit rooms, staff holiday parties, to name a fewCommunity Involvement We care about giving back to our communities and plan for volunteering events at least once per quarterCareer advancement opportunitiesHybrid working environment for specific rolesOngoing learning and development opportunitiesProfessional development & Training reimbursement supportDog friendly officesCompensation: In accordance with the BC Pay Transparency Act the range for this role for BC residents is $24.00 to $27.00 hourly.Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.Corporate ResponsibilityEmployee will understand, meet, and live our core valuesWe Sweep Floors, Openness, Flexibility, Not Stuffy, Customer DrivenAbout UsMicroserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 500 team members, and we're one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.

📌 Service Technician (Nanaimo)
🏢 Kibbi Technologies
📍 Nanaimo