At Hinduja Global Solutions (HGS), we're redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing.We're looking for an HR Manager based in Waterloo, Ontario who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to Ontario employment law and broader Canadian HR practices.About the RoleThis role is equal parts business partner, culture driver, and HR leader. You'll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across Ontario and, where applicable, other provincial regulations.What You'll DoPartner with operations leaders as a trusted HR advisorLead and execute HR programs across the employee lifecycleEnsure compliance with Ontario employment legislation (ESA, OHSA, Human Rights Code)



and support multi-province considerationsUse data and analytics to identify trends and drive decisionsSupport attraction & retention strategies in partnership with Recruiting and CompensationCoach leaders on performance management, employee relations, and engagementConduct and oversee employee investigationsBuild strong community partnerships and employer brand presence in the Waterloo regionDevelop and mentor HR team membersLead key HR projects aligned to business priorities8+ years of HR experience (service-driven setting preferred)5+ years leading people and/or projectsStrong working knowledge of Ontario employment law; exposure to other Canadian provinces is a plusProven experience handling employee relations and conflict resolutionStrong business acumen with the ability to influence at all levelsData-driven mindset with strong Excel skillsBachelor's degree required (HR or Business preferred)CHRP/CHRL or SHRM-CP/SCP is a plusYou'll be part of a team that's shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.

📌 Human Resources Manager (Ottawa)
🏢 HGS
📍 Ottawa