Magnet is helping our client, a North American Consumer Product Organization look for a Bilingual Customer Service Representative to join their growing business and work out of their Mississauga Head Office. This individual will provide courteous, efficient, and prompt customer service to customers, internal key stakeholders, and potentially provide leadership for the Customer Care team in partnership with the Supervisor. Tasks include managing incoming calls, requests and order processing as well as making outbound calls to customers. You will develop strong relationships with customers and internal sales & supply chain teams to help the business achieve team goals.Customer Care Accountabilities:Provide excellent customer service across every aspect of the jobProcess customer orders through incoming calls, email and other channels using the ERP systemResponsible for developing and maintaining solid relationships with both customers and the sales teamSupport specific assigned customers to nurture and grow annual sales performanceOversee order management accuracy with a focus on enhancing order sizeResolve customer questions and manage troubleshooting with speed and professionalismLog Cases in CRM system to track all customer incidents and inquiriesPerform administrative tasks including customer activations, credits & rebillsEngage in revenue generating outbound calls, including retention and lead qualificationMake informed decisions about pricing exceptionsFully Bilingual (French/English)Customer focused and dedicated to exceeding the expectations of internal and external customersLeadership skills & strong ability to prioritizeCoaching & MentoringAccountabilityProblem solvingProven ability to multi-task, prioritize, and manage wide-ranging, time sensitive workloadsStrong organizational skills to allow for the successful completion of multiple tasksSelf-starter with a strong desire to see resultsTeam player with positive attitudeProven agility, flexible and able to adapt to new challenges and proceduresEducation / Experience:High school diploma required. College diploma and/or University degree an asset & preferredA minimum of 2 years Customer Service experienceExperience managing people an assetExperience working in a consumer packaged goods or automotive lubricants environment is an assetSuperior PC and Microsoft Suite skillsExperience or familiarity with Microsoft Dynamics AX and Salesforce would be an asset

📌 Bilingual Customer Service Representative (Mississauga)
🏢 Magnet Search Group
📍 Mississauga