Support financial empowerment as a Bilingual Collection and Recovery Agent with iFinance Canada. This role emphasizes exceptional customer service while effectively managing delinquent accounts.In this position, you will combine your bilingual skills and customer service experience to navigate account collections and assist clients in understanding their payment options. You will handle customer inquiries, negotiate resolutions, and document all interactions to maintain a thorough case management process. Attention to detail and robust communication will be vital in your daily tasks.Key Responsibilities:Conduct regular account assessments to manage delinquencyPerform telephone collections with professionalism and respectNegotiate and document customer payment agreementsUpdate and manage customer information in the systemAssist with necessary notices and documentationRequirements:Proven history as a collection agentBilingual in French and English, both oral and writtenFamiliarity with legal frameworks surrounding collectionsStrong negotiation and interpersonal skillsConfidence in using MS Office and database systemsElevate your career by supporting customers through their financial journeys at iFinance Canada.

📌 Bilingual Collection And Recovery Agent Role (Toronto)
🏢 iFinance Canada
📍 Toronto