Join iA as a Claims Team Lead and drive outstanding service delivery while leading a team-oriented team in a hybrid work model.This key leadership position entails overseeing claims activities for a variety of insurance benefits. You will mentor staff, ensure adherence to service standards, and identify opportunities for enhanced efficiency. Your role will support the ongoing development of a high-performing team culture that prioritizes client satisfaction.Key Responsibilities:Lead team onboarding, training, and development initiativesCoordinate operational workflows to meet productivity targetsAnalyze performance data to enhance claims service deliverySupport effective resolutions for escalated client concernsCollaborate on business changes and departmental initiativesRequirements:3 to 5 years of experience in a claims environmentStrong leadership and analytical skills are essentialExcellent coaching and communication abilitiesPrior experience in insurance is beneficialHigh level of English for effective collaborationDrive your team's success while delivering exceptional client service in this important leadership role at iA.

📌 Claims Team Leadership At Ia (Vancouver)
🏢 iA Financial Group
📍 Vancouver