Wellness ManagerWhat We DoYESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24.We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness.We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit.What You Will DoReporting to the Chief Programs Officer, the Wellness Manager provides strategic and operational leadership for YESS' Wellness department, overseeing Youth Recovery, Counselling, Diversion & Outreach, Transition & Follow-Up, and Medical Support services.This role is accountable for ensuring services are delivered with excellence, consistency, and measurable impact. The Wellness Manager leads and supports a multidisciplinary team, including the Wellness Counsellor & Youth Engagement Navigator, Youth Diversion & Outreach Liaison, and Youth Transition & Follow-Up Support Liaison; ensuring integrated, high-quality, and youth-centered service delivery across the continuum of care.The Wellness Manager also leads the coordination and growth of YESS' medical support program, including the recruitment, onboarding, scheduling, and retention of volunteer physicians and health partners. This ensures youth have timely and equitable access to medical care, wellness resources, and community-based health services that support stabilization, recovery, and long-term well-being.Hours of Work: Full-Time, onsite, 40 hours per weekKey ResponsibilitiesProgram Leadership & Service ExcellenceProvide leadership, direction, and accountability for Wellness, Diversion, Outreach, Transition, and Follow-Up servicesEnsure all services are delivered in a trauma-informed, youth-centered, culturally responsive, and recovery-oriented mannerMonitor service quality, program flow, and outcomes across all Wellness-related rolesEnsure clear pathways from Safety & Stabilization into Wellness, Diversion, Transition, and Follow-Up servicesIdentify service gaps and implement improvements to strengthen youth outcomesStaff Supervision, Coaching & AccountabilitySupervise and support the following roles:Wellness Counsellor & Youth Engagement NavigatorYouth Diversion & Outreach LiaisonYouth Transition & Follow-Up Support LiaisonProvide regular supervision, coaching, feedback, and performance supportSet clear expectations for documentation, service delivery, youth engagement, and follow-upSupport staff development, reflective practice, and trauma-informed approachesEnsure staff are working collaboratively rather than in silosMedical Program CoordinationLead the coordination of YESS' medical support programRecruit, acquire, coordinate,



and maintain volunteer physicians and health professionalsSchedule and confirm physician/clinic availability, youth appointments, follow-ups, and referralsCoordinate access to medical services such as primary care, sexual health, dental, women's health, Indigenous health supports, and community health resourcesEnsure examination rooms, supplies, records, and clinic logistics are prepared and maintainedMonitor medical supplies and coordinate ordering as requiredSupport medical documentation, EMR/records processes, correspondence, and confidentiality requirementsCollaborate with Facilities, Health & Safety, HR, and leadership on medical safety protocols and clinic readinessWellness Counselling & Youth Engagement OversightEnsure youth receive timely access to wellness assessments, counselling, recovery supports, and engagement programmingMonitor the quality of one-on-one support, group facilitation, recovery meetings, and youth engagement activitiesEnsure youth are connected to internal and external mental health, addiction, cultural, recreational, and wellness supportsSupport the use of arts, culture, recreation, and structured programming as engagement toolsEnsure participation, referrals, outcomes, and progress are tracked consistentlyDiversion, Outreach & Prevention OversightEnsure proactive outreach and diversion services are delivered in schools, libraries, community spaces, neighbourhood hubs, and high-risk areasSupport partnerships with schools, EPS, libraries, agencies, recreation providers, arts organizations, and youth-serving systemsEnsure diversion programming connects youth to early supports before shelter, justice, or crisis system involvementMonitor outreach data, referral outcomes, and partnership activityTransition & Follow-Up OversightEnsure youth are supported with housing stabilization, financial empowerment, benefits navigation, employment readiness, and post-transition follow-upMonitor caseloads, service plans, follow-up timelines, and documentationEnsure youth leaving shelter remain connected to supports that reduce return to crisis servicesSupport partnerships related to landlords, housing programs, employment, furniture, food, clothing, and community resourcesVolunteer & Community Partnership DevelopmentBuild and maintain partnerships with physicians, clinics, health providers, community agencies, schools, cultural supports, and recreation providersDevelop a strong volunteer physician and wellness-provider networkCreate clear onboarding, scheduling, confidentiality, and service expectations for medical and wellness volunteersEnsure partnerships expand youth access to care without duplicating internal servicesData, Reporting & Continuous ImprovementTrack wellness, diversion, transition, medical, and engagement outcomesReview participation, referral, follow-up, and service utilization dataPrepare reports for leadership, funders,



and evaluation purposesUse data to improve services, identify gaps, and strengthen program qualityEnsure documentation is accurate, timely, and aligned with organizational standardsKey OutcomesHigh-quality delivery and increased youth access of Wellness, Diversion, Outreach, Transition, Employment and Housing servicesImproved access to medical care through volunteer physicians and health partnershipsStronger transition pathways from crisis to stability and independenceReduced service duplication and clearer role accountabilityImproved documentation, reporting, and outcome trackingStrong partnerships and increased service access for youthIncreased youth engagement in wellness, recovery, arts, recreation, and community programmingCore Competencies & ExpectationsDemonstrate integrity by acting with honesty, fairness, respect, and maintaining confidentiality in all interactions.Communicate effectively through active listening, clear messaging, and respectful, transparent dialogue with team members and stakeholders.Deliver results by meeting performance expectations, taking initiative to solve problems, and supporting team success.Provide service excellence by responding professionally and compassionately to the needs of youth, partners, and colleagues.Apply strong problem-solving and judgment to assess situations, identify solutions, and seek support when needed.Foster teamwork by collaborating effectively, contributing positively to team culture, and valuing diverse perspectives.Qualifications & ExperienceDiploma or degree in Social Work, Child and Youth Care, Psychology, Counselling, Public Health, Human Services, or related field; equivalent experience may be considered2+ years of experience in youth services, wellness programming, outreach, case management, or program coordinationExperience supervising staff and supporting multidisciplinary teamsExperience coordinating medical, health, wellness, or community-based services is a strong assetExperience recruiting, coordinating, or supervising volunteers is an assetStrong knowledge of youth homelessness, trauma, mental health, addictions, harm reduction, recovery, and community resourcesExperience using case management or database systems such as ETO is an asset.Experience with data collection, outcome tracking, reporting, and program evaluationRegistration with CYCAA, or eligibility to register, is an asset.Direct experience in:trauma-informed carecrisis intervention, de-escalation, and debriefingsafety planning and risk assessmentmotivational interviewingcoachingone-to-one support and short-session counsellingfacilitating groups, workshops, or therapeutic/recreational programmingworking within a multidisciplinary nonprofit environmentWhat You BringMotivational InterviewingMental Health First Aid, ASIST or equivalent suicide intervention trainingNVCI or TCI trainingTrauma-informed care trainingValid Alberta driver's license, clean driver's abstract, and proof of vehicle insuranceClear police clearance (PIC) and a Child Intervention (CIRC) check, both obtained within the last six monthsYESS is an equal opportunity employer, committed to an inclusive and secure work environment for people of all backgrounds.

📌 Wellness Manager (Edmonton)
🏢 Yess
📍 Edmonton