Join Manulife Bank as a Business Analyst in Toronto, Ontario, focusing on payment processing and digital experiences. This hybrid role demands expertise in real-time payments and collaboration.As a Business Analyst, you will support initiatives that improve payment systems. Engage with diverse teams to translate business needs into technical specifications. Your analytical skills will drive effective solutions across mobile and digital channels, ensuring customer-centric outcomes.Key Responsibilities:Document and analyze payment flows and network integrationsConduct user acceptance testing for current payment featuresDevelop process maps illustrating payment journeysCollaborate to improve the UX/UI of payment systemsAssist in incident investigations and problem resolutionRequirements:University degree or equivalent business experienceOver 5 years in a technology-driven payments roleStrong skills in requirements gathering and scope definitionExperience analyzing APIs with error handling knowledgeProficiency in SQL for production investigationLeverage your expertise to enhance the customer experience at Manulife Bank.

📌 Manulife Bank Business Analyst Role (Toronto)
🏢 Manulife
📍 Toronto