Become a Client Support Specialist at D2L, where you will tackle technical challenges while enhancing the educational landscape. This hybrid role focuses on delivering superior client service and troubleshooting for Brightspace users.At D2L, we require a problem-solving expert to provide support to diverse clients, ensuring effective use of our eLearning platforms. You will employ analytical skills and customer service excellence to manage time-sensitive issues while collaborating seamlessly with your teammates. Contributing to product development through your feedback is also key to enhancing user experience.Key Responsibilities:Resolve issues from clients by chat, email, or phoneDiagnose and correct installation configuration issuesMaintain accurate documentation within the support systemProvide timely updates to clients on their queriesCreate FAQs and knowledge-based articles for usersRequirements:Currently studying in related technology programExperience writing SQL queriesKnowledge of web services and load balancingExcellent verbal and written communication skillsFamiliarity with eLearning software is beneficialShape the future of education technology with D2L as you provide pivotal client support.

📌 Client Support Specialistl (Kitchener)
🏢 Socket.dev
📍 Kitchener