Join Skechers as an Ecommerce Consumer Affairs Representative, where you can blend technology with customer interaction. You will play a pivotal role in managing consumer inquiries and enhancing satisfaction in a fast-paced workplace.Skechers, renowned for its innovative comfort solutions, seeks a dedicated individual for its customer service team. In this position, your duties will revolve around addressing consumer concerns through various channels while utilizing CRM technology. Your bilingual capabilities will provide a vital link to our diverse customer base, ensuring their needs are met effectively.Key Responsibilities:Respond to consumer inquiries across phone, email, and chatProcess returns and manage order flowAccess data for consumer follow-upsCollaborate with Skechers retail teams for issue resolutionProvide feedback to management on consumer contactsRequirements:Bilingual in French and EnglishHigh school diploma or equivalent necessary1-2 years' experience in a customer service roleKnowledge of CRM applicationsExceptional multitasking and communication abilitiesBring your passion for consumer service to Skechers and contribute to a team that values quality and customer satisfaction.

📌 Ecommerce Consumer Affairs Representative (Mississauga)
🏢 Skechers U.S.A.
📍 Mississauga