Manage a high-performing team at Air Liquide's Customer Experience Center in Edmonton, AB. Direct operational excellence and enhance customer interactions.This Supervisor position focuses on leading Customer Experience Representatives to achieve sales targets and operational excellence. You will be responsible for coaching team members, managing complex service escalations, and developing effective strategies for customer engagement. Data-driven insights and continuous process improvements will be essential as you oversee daily operations and team dynamics.Key Responsibilities:Guide team performance through evaluation and coachingOversee daily customer service operations effectivelyAssist with sales support including order managementAnalyze sales trends and maintain dashboards in PowerBIAddress and resolve customer inquiries efficientlyRequirements:Bachelor's degree in a relevant field or experience5-7 years in customer service or supervisory rolesCompetency in SAP, Salesforce, and reporting toolsStrong communication and relationship-building skillsCommitment to organizational safety and complianceLead with passion and professionalism to transform customer experiences at Air Liquide.

📌 Supervisor, Customer Experience Center In Edmonton
🏢 VitalAire Canada
📍 Edmonton