The OpportunityThe Tournament Specialist supports the planning, execution, and continuous improvement of all tournaments operated at CSMI managed facilities, including the Bell Sensplex, Cavanagh Sensplex, and Richcraft Sensplex, under the Sensplex Tournaments brand.This role combines hands-on event leadership and execution with staff training and supervision, scheduling, marketing execution, and client service, while acting as a key support to the Tournaments Manager in achieving enrollment and guest experience objectives. The Tournament Specialist plays a critical role in delivering world class tournament experiences that reflect the Ottawa Senators and Sensplex brands.This position requires regular weekend, and holiday availability, particularly during tournament weekends.Key ResponsibilitiesTournament Operations & Event ExecutionAssist in the planning, coordination, and execution of youth and adult hockey tournaments of all sizes, ensuring operational excellence across all eventsMaintain a primary focus on participant experience; ensuring all aspects ofeach tournament are run to the highest possible quality. This includes identifying areas of improvement and working with management to implement enhancements / solutions.Review and distribute high-quality tournament schedules with exceptional attention to detail and on-time deliverySupport on-site tournament leadership, supervising staff and volunteers during events to ensure smooth operations and guest satisfactionHelp ensure tournaments are delivered with the highest standards of competitive balance, fairness, and professionalismMaintain all tournament documentation including game sheets, waivers, schedules, and digital event filesEnsure all tournament websites are set up professionally and kept current both leading up to and during each tournamentListen, use sound judgment, and assist with supplementary discipline issues while ensuring all governing body rules and regulations are followed with 100% accuracyStaff Leadership & DevelopmentHire, train, supervise, and coach part-time tournament staff, interns, and volunteersAssist the Tournaments Manager with staff training sessions, onboarding, and ongoing development initiatives of full-time coordinators and part-time staffProvide day-to-day leadership, feedback, and support to event staff, reinforcing a culture of accountability, high-performance, and guest service excellenceLead staff during tournament weekends, including supervising 30+ staff and volunteers per event as requiredHelp shape a workplace environment which is a positive and inclusive setting for all; including identifying areas of improvement and implementing change as requiredClient, Partner & Stakeholder RelationsServe as a primary point of contact for teams, coaches, parents, hockey executives, and corporate clients before, during, and after tournamentsAssist with the management of relationships with host minor hockey associations, partners, sponsors, and suppliers in a professional and positive mannerHandle escalated customer service issues on-site and remotely,



including dealing with difficult situations and individuals calmly and effectivelyEnsure accurate, timely, and consistent communication with all tournament participantsMarketing, Registration & CommunicationsAssist with creative initiatives to drive enrollment using a proactive, "whatever it takes" approachManage and update tournament websites and social media platforms to ensure information is accurate, current, and engagingSupport sponsorship initiatives and assist with the delivery of sponsor commitments during eventsAnalyze post-event surveys and assist in using feedback to support continuous improvementMaintain databases of tournament contacts and registration information using MS Excel and other systemsOrganizational & Cross-Departmental SupportServe on interdepartmental committees as required (e.G., Guest Experience, Emergency Preparedness, Occupational Health & Safety)Occasionally assist with the execution, planning, or marketing of CSMI-run leagues, camps, clinics, and other programsEnsure all policies and procedures set out by CSMI, the Director of Hockey Programs, the Tournaments Manager, and Senators Sports & Entertainment are always followedPerform other duties as assigned by the Tournaments Manager or Senior Manager, Program OperationsHealth & Safety Responsibilities and AccountabilitiesWork in compliance with the Occupational Health & Safety Act (OHSA), associated regulations, and internal policies and proceduresUse or wear required protective equipment as necessaryReport missing, damaged, or defective equipment that could pose a safety riskReport any contravention of OHSA, regulations, or Senators Sports & Entertainment policies and proceduresTrainingResponsible for completing on-line training modules as required and for ensuring all reports do the same.Qualifications (what we look for)Superior leadership skills & experiencePrevious experience with the preparation for, and execution of, tournaments / eventsA proven track record of guiding a group of staff to achieve common goalsA proven ability to obtain a high level of mutual respect with co-workers and staffOutgoing and positive personality capable of forming relationships with staff and clients quickly and effectivelyThis position is ideally suited to those seeking beginner or intermediate level management positions with an unmatched work ethic, a "whatever it takes" attitude, and attention to detail.Excellent written and oral communication skillsUniversity degree or college diploma in sports, business or communications related fieldMust be fully knowledgeable with the rules of hockey (experience as a hockey player and/or hockey coach required)



and have a general understanding of all factors which influence the successful operation of quality leagues and tournamentsSignificant customer service experience with an organization who leads their field in this areaAbility to maintain a broad focus while attending to detailsPrevious experience in event planning / managementMust be proficient with MS Office applications (Excel, Word, Outlook) with special emphasis on MS ExcelTeam player with a very strong work ethic & commitment to excellenceAbility to work independently and as a member of a teamAbility to work under pressure situations and deal with difficult people on a regular basisAbility to meet tight deadlines & adapt to changing work environmentsMust have own means of transportation & valid driver's licenseMust be available to work evenings & weekends as required and work flexible hoursBilingualism (English & French) an assetWhat We OfferEmployees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.Active social committee, which hosts multiple large-scale events throughout the year.This role falls within a base salary range of $43,500.00 - $66,600.00 annually, consistent with the organization's established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at (phone hidden) if you require disability-related accommodation in order to participate in the recruitment process.SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities. SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws

📌 Tournament Specialist, Sensplex Facilities (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Senators-Sports-
📍 Riviere-des-Prairies—Pointe-aux-Trembles