Take the lead in enhancing customer satisfaction as a Technical Customer Success Manager. This remote role combines technical savvy with solid relationship management to support clients during their onboarding journey.In this pivotal position, you will drive customer engagement while managing diverse accounts across platforms. Your responsibilities will include configuration tasks, fostering relationships, identifying risks, and documenting processes for scalable customer success.



Ideal candidates thrive in dynamic environments and bring both strategic and hands-on approaches to problem-solving.Key Responsibilities:Serve as primary contact for key customersHandle configuration and setup tasks directlyDrive renewals and revenue growth through outreachMonitor account health and address risks proactivelyBuild a scalable CSM playbook for future clientsRequirements:5+ years in Customer Success or Account ManagementProven ability in relationship management and technical tasksStrong project management skills across multiple prioritiesEffective communication with diverse stakeholdersComfortably navigate ambiguity and create structureSupport customers through their journey by leveraging your unique blend of technical knowledge and relationship-building skills.

📌 Empower Customer Success As A Technical Support Leader (Ottawa)
🏢 RocketRez
📍 Ottawa