QualificationsEver wondered what it's like behind the bubbles? LushcareersLush North America creates fresh and handmade cosmetics with a focus on fair trade sourcing, sustainable communities, and charitable efforts through our Charity Pot Program. This role supports store leadership and delivers a high-quality customer and staff experience in Lush shops across Canada and the US.We Offer:A fun and funky store atmosphere where individualism is encouragedA 50% discount off all productsAn unconventional retail structure that supports entrepreneurial spiritGrowth opportunities as Lush promotes from withinRole OverviewAs Assistant Store Manager (ASM), you bring Lush leadership practices to all interactions with customers, staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager and acts as second-in-command to drive customer experience, staff engagement, shop operational excellence, and achievement of sales goals.ResponsibilitiesCustomer Service: collaborate with the team to exceed daily sales goals and provide a unique, inclusive experience that makes every visitor feel welcome and heard.Brand Education: educate customers and staff on brand values and our stance on animal testing, ethics, and packaging; engage with the community to drive traffic.Product Knowledge: deepen product knowledge and provide informed recommendations.Driving Sales: understand metrics, budgets, and reports and influence them through on-floor actions.Lead Fearlessly: support the team on the sales floor, remove obstacles, problem-solve, and motivate to meet targets.Grow Talent: own personal development, seek feedback, and coach and develop team members.Be Real: communicate needs and feedback and adapt to business requirements.Live with Purpose: inspire and connect the team with brand values and customer relationships.Recruitment and Selection:



assist in staffing with active networking, hiring, and succession planning.Staff Development: collaborate on plans to improve engagement, retention, performance, and DEIB practices.Operational ExcellencePolicies and Procedures: support adherence to opening/closing standards, product integrity, respectful workplace, health and safety, and daily communications.Stock and Inventory: assist with inventory processes, rotation, and ordering to maintain product availability within budget.Visuals and Merchandising: support a clean, organized store and adherence to visual standards to drive sales.Scheduling, Time and Attendance: ensure appropriate staffing levels, manage breaks, and maintain payroll accuracy.QualificationsRequired:1-3 years managing or supervising in a retail environmentExcellent listening and communication skillsExcellent analytical, critical thinking and troubleshooting skillsExcellent organization and time managementStrong customer service, supervisory and sales skillsKnowledge and interest in skincare, natural beauty, and ethical businessAbility to work flexible hours including holidays, evenings and weekendsPreferred:Experience with consultation-based customer service modelsAbility to develop and train staff through positive coaching and feedbackProficient in Excel, Microsoft Office, and adaptable to other systemsBasic HR skills in hiring, scheduling, training, and performance managementExperience in cross-cultural collaboration and DEIB or social justice trainingFluency in Spanish, French, or other languagesEqual Chance and Company ValuesLush North America is an equal opportunity employer. We recruit from a variety of sources and are committed to inclusive hiring practices that reflect the diverse communities we serve.Compensation: $48,500 CADNotes: This description focuses on the responsibilities and qualifications for the role. For more information on privacy, EEO statements, and related policy details, refer to official company materials as required.

📌 Assistant Gerant - Galeries D'Anjou (Montreal)
🏢 Lush Handmade Cosmetics
📍 Montreal