Position: Manager, Internal CommunicationsReports to: VP People, Culture and SafetyThe Manager, Internal Communications plays a key role in how Harbour Air connects with our people and communities,—bringing clarity, consistency, and intention to how we communicate.Aligned to our vision of being BC's most trusted, innovative, and sustainable regional airline, this role partners with leaders across the business to shape clear, trusted messaging that reflects our values and supports a strong employee experience.Working closely with the People, Culture & Safety team, Commercial leadership, and the executive team, this role sets the direction for internal communications—evolving our intranet, improving how information flows, and supporting leaders through change.Ultimately, this role helps bring our mission and purpose to life by ensuring our people feel informed, connected, and engaged in delivering safe, reliable, and enjoyable travel across BC.WORK HOURS: Mon – FriTERM: Full-TimeDEPARTMENT: People, Culture and SafetyCOMPENSATION AND BENEFITS: Competitive salary (including performance bonus), health and dental benefits, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, staff events and much more!Responsibilities and ExpectationsInternal Communications & Employee ConnectionTranslate business decisions into clear, easy messaging for employees across all functions and basesImprove consistency and reduce fragmented communication across the organizationSupport delivery of company-wide updates, leadership communications, town halls, employee forums, and culture, engagement, and safety messagingDevelop and execute change management communication plans for organizational initiatives, ensuring employees are informed, aligned,



and supported at every stage of transitionBuild and maintain communication frameworks and toolkits that enable consistent change messaging across all bases and functionsCommunication and Strategic DeliveryDevelop and execute internal communications aligned with Harbour Air prioritiesAdvise the VP, People, Culture & Safety and Senior Leadership on messaging and communication approachesPersonally draft and deliver key communications, including leadership messages and company updatesIntranet & Communication PlatformsLead requirements gathering, vendor selection, and implementation of a new intranet platformEnsure the platform is accessible, mobile-friendly, and effective for a diverse workforceEstablish structure, governance, and content standardsImprove overall communication channels to create a clearer source of truthChange CommunicationsSupport communication planning and major initiativesDraft communications that provide clarity and context during periods of changeHelp leaders communicate effectively with their teams through transitionsLeadership EnablementSupport leaders with tools and guidance to communicate more effectivelyHelp improve consistency and clarity in how leaders share information with their teamsThis role may be asked to carry out additional tasks, projects, or responsibilities as required, in alignment with the scope and level of the position, to meet changing business needs.Qualifications / AssetsBachelor's degree in communications, Public Relations, Journalism, Marketing,



or a related discipline (or a combination of equivalent education and experience)6–10+ years of progressive experience in internal or corporate communications, or a related fieldExceptional writing, editing, and storytelling capability — able to translate complex business information into clear, compelling messagingDemonstrated ability to develop and execute communications strategies at an organizational levelStrong stakeholder management skills with experience advising and influencing senior leadersExperience leading change communications in a complex or distributed organizational environmentDemonstrated experience leading communications through organizational change, including restructuring, system implementations, or cultural transformation initiativesAbility to navigate ambiguity and competing priorities while maintaining message clarity and stakeholder trustExperience advising or coaching senior leaders on change communication approach and deliveryProven ability to manage multiple priorities, deadlines, and stakeholders simultaneouslyKnowledge of communications best practices across channels including email, intranet, town halls, and digital platformsExperience leading or managing intranet implementation or digital communications platform projectsExperience working with broad, complex, distributed workforces spanning frontline operations, corporate functions, and technical or trades environments across multiple locations.Proficiency with intranet platforms, content management systems, or digital communications toolsBasic design or visual communications capability to support content productionAbility to work independently and operate with a high degree of autonomy in a fast-paced environmentComfort navigating ambiguity and working through periods of significant organizational change

📌 Manager, Internal Communications (Vancouver)
🏢 Harbour Air
📍 Vancouver