About FacilityOS FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world. As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in‑office twice a week to connect, collaborate, and build momentum. If you’re looking to do your best work alongside a great team in a high‑growth workplace, FacilityOS is the place to build your career. The Role We are looking for a results‑driven Customer Growth Marketing Manager to own FacilityOS’s customer expansion and advocacy marketing programs. You will build scalable, measurable campaigns that increase awareness and adoption of FacilityOS capabilities, generate cross‑sell, upsell, and site‑expansion pipeline, and turn customer outcomes into compelling market‑facing proof. Working closely with Customer Success, Sales, Revenue Operations, Marketing Operations, Product Marketing, Content, Design, and Product, you will identify high‑potential customer segments,



create coordinated customer journeys, and ensure campaign responses are routed and followed up effectively. This is a hands‑on role for a revenue‑minded marketer who is equally comfortable setting strategy, working with customer and CRM data, building campaign journeys, writing customer communications, coordinating webinars and advocacy programs, and reviewing pipeline performance. Customer Success owns individual customer relationships and service delivery; you will own the scalable marketing programs that support customer education, adoption, retention, expansion, and advocacy. What You’ll Do Customer Growth Strategy Own the annual and quarterly customer growth marketing plan, with clear targets for expansion pipeline, product adoption, advocacy, and customer engagement. Generate and influence expansion pipeline through cross‑sell, upsell, site‑expansion, tier‑upgrade, standardization, and product‑adoption campaigns. Partner with Customer Success, Sales, Product Marketing, and Revenue Operations to identify high‑potential customer cohorts and determine the right offer, message, audience, and channel. Translate

📌 Customer Growth Marketing Manager (Toronto)
🏢 FacilityOS
📍 Toronto