Position: Business Administration & Experience ManagerPosition Type: Permanent, Full- timeReports to: Director of Business DevelopmentHours: Monday to Friday (37.5 hours per week)Accounting Oversight: CFOLevel Ground's business development team supports a co-operative, communicative, forward-thinkingenvironment where hard work, care and continuous improvement are valued.Job OverviewThe Business Administration & Experience Manager supports Level Ground's recurring financial, administrative,employee and business-system processes while acting as a leader and champion for the experience of customersand staff engaging with the company.This role improves how people interact with Level Ground and serves as a connector across departments to createa consistent, thoughtful and values-driven experience for customers, employees and external partners.Core ResponsibilitiesProduce customer statements and maintain pricing schedules and customer informationReview credit holds and support timely resolution of customer account questionsMaintain recurring sales/broker reporting and calculate commissionsSupport onboarding of new customers while improving the experience for customers and sales partnersAccounting & Banking AdministrationCoordinate accounts payable, corporate credit cards and routine banking administrationReconcile designated accounts and pending payments and coordinate grant payment trackingSupport payroll, RRSP and compliance administration, following procedures set by CFOEmployee Administration & ExperienceEmployee Administration & ExperienceCoordinate employee onboarding, departures, perks,



records and system accessEnsure employees receive clear information and timely supportImprove onboarding and the administrative experience for staffCorporate & Organizational AdministrationMaintain corporate records, procedures, calendars and documentationTrack recurring administrative and compliance deadlinesCoordinate with banks, benefits providers and external partners, and support company-wide administrativesystemsIdentify gaps between departments and move issues toward resolutionLead three direct reportsSet clear priorities and monitor performanceFoster a collaborative, service-focused team environmentTake ownership of the customer and staff experience within the processes the role supportsAct as a responsive, solutions-oriented point of contact and follow issues through to resolutionCommunicate clearly, honestly and respectfully with customers, employees and partnersOperate within established procedures and internal controls, and complete accounting work to the CFOsstandardsBring the customer and employee perspective into internal decisionsRepresent the Level Ground group of brands professionally and consistently in all interactionsDemonstrate Level Ground's values in everyday work: Uplift Everyone,



Keep It Real, Always Improve,Love the PlanetRole Requirements3+ years of experience in business administration, bookkeeping/accounting administration,office/operations management or a related roleExperience supervising, coaching or leading othersStrong organizational skills and attention to detail, with the ability to manage recurring deadlines acrossmultiple processesComfort with accounting/ERP and business systemsStrong communication skills across phone, email and in-person interactionsService-oriented, problem-solving mindset and sound judgment around confidential informationRole AssetsExperience in a food service, coffee, CPG, hospitality or manufacturing environmentFamiliarity with payroll, benefits or grant administrationExperience documenting and improving processes or standard operating proceduresExperience coordinating employee administration such as onboarding, benefits or recordsApplication InstructionsWe will be accepting applications until the end of the day on Saturday August 8th, 2026.If you don't see yourself fully reflected in every job requirement list on the posting above, we still encourage you to reach out, apply and tell us more about yourself in your application. We are committed to creating a moreequitable, inclusive and diverse company. We strongly encourage applicants of all genders, ages, ethnicities,cultures, abilities, sexual orientations, and life experiences to apply. If you do need any form of accommodation, please reach out to [email protected]

📌 Business Administration & Experience Manager (Saanich Core)
🏢 Level Ground Trading
📍 Saanich Core