Job Title: Rental Administration Clerk – 4-months contract

Department: Direct Billed Operations Location: Markham

File Number: 3721 Rate of Pay: $26.49 - Range 2 as per Collective Agreement

Hours of Work: Monday to Friday 8:00 a.m. – 4:00 p.m.

The primary responsibility of this role is the day-to-day completion of all asset retirement related to rental water heaters. Responsibilities:

Ensure the processing of Water Heater removal and buyout requests for customers are entered accurately and in a timely fashion

Ensure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required.

Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing as required

Reconcile district allowance report and deal with any discrepancies in a timely manner

Assist with all internal and external Rental related enquiries received by telephone, in person, or by any other means as required

Assist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customer’s accounts on demand

Provide support to call centre and various other groups to help resolve rental related issues on demand

Place outbound calls to customers in an effort to understand and resolve billing related issues as required

Assist with filing of documents and other ad hoc clerical duties





Act as a courteous and friendly central point of contact for both internal and external customers.

Achieve defined productivity and performance measures on a consistent basis

Undertake special projects and assignments as assigned

Ability to provide reporting and data analysis as requested by management

Other duties as assigned by management

Qualifications:

Experience with GERS, Clarify, and Excel

Must be extremely flexible to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.

Ability to work independently with minimal supervision.

Able to prioritize workload independently with proven organizational skills.

Proven communication skills to effectively interface with all internal and external contracts by telephone, letter or in person.

Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered

Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly

Ability to maintain focus and work in a fast-paced, pressure filled team setting

Grade 12 completion

Post Secondary education is preferred

Ability to work independently with minimal supervision.

This position applies to UNIFOR Local 975.

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📌 Rental Administration Clerk (Winnipeg)
🏢 Clear Destination
📍 Winnipeg