What We OfferAttractive Compensation: $26.00 to $31.00/ hour ( D.O.E.)Work-Life Balance:Generous accrued vacation time.Financial Security:Plan for the future with employer RRSP matchingComprehensive Advantages:Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs, and health spending account.Position OverviewBe the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!Principal ResponsibilitiesProvide exceptional customer service by assisting customers in person, on the phone and via emailSchedule units into reservationsCheck in units upon arrival and complete customer interview with Express Write UpObtain mileage, serial number, and license plate from units; verify unit numberSet up units not in Excede, check and update units already in systemVerify warranty coverage and print all warranty documentationCreate estimate and repair order documents from Express Write UpCheck previous repair histories when requiredObtain purchase order numbers and billing authorizationsConfirm available credit for trade accounts and/or process cash customer paymentsUpsell service specials,



promotions and/or QSP repairsClose all retail and internal work orders not including warrantyRun Technician time reports daily for Service Department and distribute for Manager approvalWIP (Work in Progress) management and maintenanceContact customers upon completion of repairs for unit pick upCall customers for return when back order parts arrive and schedule return appointmentAssist Dispatcher/Foreman, Service and Mobile Technicians as requiredCommercial Vehicle Inspection document completion and filingCreate service expense and sublet purchase orders as requiredReview repair orders waiting for pick up daily and contact customers with reminderMaintain service counter and driver's lounge per Service Counter Duties Assignments listParticipate in the creation, implementation, and practice of processes for Service department functions as part of Elite SupportAttend department meetings and training courses as scheduledComply with the Health and Safety Program Assignment of Responsibility duties as listed for 'Worker'Perform duties or special projects as assignedRequired QualificationsKnowledge of heavy duty industryExcellent customer service skillsAbility to handle multiple conflicting prioritiesPhysical DemandsLifting and Carrying:Minimal Lifting and CarryingStanding, bending, sitting, kneeling:Minimal periods of standing, bending, climbing, kneelingWorking ConditionsWork Setting:Indoor Work SettingNoise Level:Minimal Noise Level

📌 Service Advisor - Nanaimo, Bc - Leave Coverage (Temporary)
🏢 Velocity Vehicle Group
📍 Nanaimo