Are you organized, energetic, and great with people? Join Neighbourhood Heroes as our Office Administrator and help keep our technicians, customers, and office running smoothly every day!What We OfferCompetitive pay and performance incentivesFull-time, consistent scheduleOvertime opportunitiesTravel reimbursement when requiredSeasonal bonusesSupportive team culture and regular team eventsJob ResponsibilitiesCoordinate, manage, and schedule daily technician routesEnsure customer notes, job details, and routes are accurate using our appCheck vehicles each morning for proper equipment, PPE, signs, and summariesRestock snacks, drinks, and office suppliesManage inbound and outbound customer communication (email, phone, chat, social media)Keep customer info up-to-date in HubSpot (properties, notes, activities)Handle daily office housekeeping and warehouse/bay organizationMake outbound calls and emails for seasonal promotionsReview overdue invoices and failed payments, and follow up with clientsManage reschedule requests caused by weather, customer needs, or tech availabilityOversee mail,



deliveries, and incoming packagesBuild and maintain a fun, friendly brand voice on Instagram, Facebook, and XTake customer feedback and share it with the team for improvementsSupport technicians as their main point of contact throughout the dayHelp owners improve workflows, morale, and customer experienceWhat We're Looking ForSales, reception, or customer service experiencePost-secondary education (HR, Psychology, Communications preferred, but not required)Robust communication skills (phone, email, social, customer interaction)Tech-savvy with experience using modern tools, CRM systems, and social mediaHigh energy and positivity, especially in the morningsComfortable organizing and directing a teamExcellent multitasking and organizational skillsJoin a team that values energy, organization, and a positive attitude. Help us deliver an amazing experience to both customers and technicians every day.

📌 Office Administrator (Edmonton)
🏢 Neighbourhoodheroes
📍 Edmonton