Personal Banking Associate TraineeWork Location: St. Catharines, Ontario, CanadaHours: 37.5 hours per weekLine Of Business: Personal & Commercial BankingPay Details: $43,900.00 - $58,600.00 CADJob DescriptionCan you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions.Typical ResponsibilitiesEngage customers in day‐to‐day advice needs, service transactions, digital education, and customer problem resolution related to banking solutionsUnderstand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgment in confidential mattersBuild customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online bankingSupport the frontline staff with scheduled cash and non‐cash transactions; resolve critical issuesand report non‐standard matters to managementRecommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellenceParticipate in the timely and accurate completion of business processes and proceduresEnsure prepared documentation is accurate, reflects business intentions,



and is consistent with relevant regulations and TD's Code of Conduct and EthicsHelp build a positive and equitable work workplace by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectivesJob RequirementsHigh School diploma and/or 1+ years of relevant experienceInvestment Funds Canada (IFC) or equivalent – post‐appointment within 6 monthsPost‐Secondary or Undergraduate degree (in related field) preferredProficiency in using MS Office (Word, Excel and Outlook), branch software and internetKnowledge of banking solutions and processes to advise customersA self‐starter who works independently in a dynamic work environment through strong administrative, organizational, planning and time‐management skillsA dynamic, diligent, and effective influencer with a can‐do attitude to exercise initiative and handle several tasks and changing prioritiesA strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective mannerMobility RequirementThis opportunity requires mobility within the assigned district. Upon completion of the training program, you may be assigned to a position within your assigned region, which could involve relocation. You must be mobile to any location in this region.

📌 Personal Banking Associate Trainee - Future Opportunities For St. Catharines, Niagara Falls, We...
🏢 TD
📍 St. Catharines