Drive customer satisfaction as the Team Manager for Customer Service at Quince. Combine leadership and analytical skills to lead a remote team focused on delivering exceptional support experiences.As a key player in the Quince team, you will manage a group of Canada-based Retention Specialists dedicated to excellent service across all channels. Fostering team growth and performance, you will employ data-informed strategies while cultivating a cooperative team atmosphere.Key Responsibilities:Inspire and guide a team of Retention SpecialistsAssess and drive performance metrics like CSAT and retentionEstablish a culture of feedback and accountabilityWork cross-departmentally to resolve customer issuesImplement initiatives for improved customer journeysRequirements:4+ years in customer service leadershipHigh-volume retail or e-commerce experience preferredStrong understanding of CX metrics and team coachingExcellent analytical and communication skillsWillingness to work during peak periodsLead customer engagement efforts to reshape the future of retail at Quince.

📌 Team Manager For Customer Service At Quince (Toronto)
🏢 Quince
📍 Toronto