Business Process Transformation SpecialistToronto, CanadaWho We AreAt Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart-Canada's largest non-bank branch network and a leader in financial solutions for underserved communities.From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.Compensation Philosophy: We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you're set for the long haul.Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.The Job: Specialist, Business Process TransformationWe're looking for a Specialist, Business Process Transformation to support initiatives that improve operational efficiency, streamline workflows, and enhance business performance. This role will work closely with cross-functional teams to analyze processes,



identify opportunities for improvement, and contribute to the implementation of scalable solutions.What You'll DoProcess Analysis & ImprovementSupport current-state analysis to identify inefficiencies, bottlenecks, and improvement opportunitiesAssist in applying process improvement methodologies such as Lean Six SigmaContribute to designing and implementing optimized workflowsStakeholder Engagement & FacilitationCoordinate interviews and support workshops (e.G., kaizen sessions) to gather insights from stakeholdersCollaborate with business teams to understand operational challenges and requirementsDocumentation & Process DesignDocument workflows, standard operating procedures (SOPs), and process mapsSupport the development and rollout of new or improved processesPerformance Tracking & Continuous ImprovementDefine and track key metrics to monitor process performanceSupport continuous improvement initiatives through data analysis and reportingChange Management & AdoptionPartner with Enterprise Change Management teams to support adoption of new processesHelp ensure successful implementation and sustained usage of process improvementsStay informed on emerging trends, tools, and technologies in process optimization and automationSupport exploration of tools such as RPA to enhance efficiencyWhat You'll Bring to the TableStrong analytical and problem-solving skills with attention to detailAbility to interpret data and identify actionable insightsEffective communication skills and ability to collaborate across teamsCuriosity and willingness to learn and take on new challengesUnderstanding of process improvement concepts and methodologiesAbility to manage multiple priorities in a fast-paced environmentEducation + ExperienceBachelor's degree in Business, Operations Management,



or a related field2-3 years of experience in operations or process improvement rolesExperience supporting process improvement initiatives that drive efficiency and business outcomesExposure to Lean Six Sigma or similar methodologies is an assetFamiliarity with process mapping and value-stream analysisExperience with data analysis tools and RPA platforms (e.G., UiPath, Blue Prism) is a plusReady to leadIf you're passionate about improving processes, solving operational challenges, and driving meaningful change, this is an opportunity to grow your impact within a dynamic organization.Committed to Equal Opportunity:MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.Please note:The salary range for this position is between C$75000 to C$85000.About MFSG – Our Commitment to Responsible InnovationAt MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada's Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.This posting is for a current positionwithin our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.We prioritize solid data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.

📌 Business Process Transformation Specialist (Toronto)
🏢 Momentum Financial Services Group
📍 Toronto