This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base Pay RangeCA$60,000.00/yr - CA$80,000.00/yrCompensationCAD $60,000 to CAD 80,000 depending on experience.ExperienceExp: 4-10 years of work experienceResponsibilitiesRespond to and triage support questions and support requests from engineersExtract relevant information from log files and other sources to debug,



identify owners or root causesWrite basic tools and test cases to improve the speed and quality of supportWork with technical writers to improve documentation in areas covered by supportProduce reports for leadership with data on performance of the programProvide insights and suggestions on product development and the product roadmap; contribute to product development.Manage and elevate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.Seniority LevelAssociateEmployment TypeFull-timeJob FunctionInformation TechnologyIndustriesIT Services and IT Consulting

📌 Application Support Engineer (Ottawa)
🏢 HCLTech
📍 Ottawa