Join J.D. Irving as a Transportation Customer Service Specialist. This position emphasizes enhancing customer satisfaction while playing a vital role in our Fleet Management team's effectiveness.We are looking for an enthusiastic candidate with at least two years of customer service experience to provide integral support in the Flatbed trucking industry. Your role will involve managing customer inquiries, ensuring accurate documentation, and identifying opportunities for improvement in service delivery. Excellent communication and organizational skills are essential for success.Key Responsibilities:Foster positive customer experiences and resolve issuesLiaise with customers for load status and inquiriesSupport Fleet Managers with customer requirementsAccurately enter orders and manage delivery details in TMSContribute to continuous improvement of service processesRequirements:Minimum 2 years in customer service or equivalentBilingual (French/English) preferredStrong relationship-building orientationProficiency in Microsoft Office, especially ExcelExperience in TMS is an assetLeverage your customer service skills to enhance operations at J.D. Irving's Fleet Management team.

📌 Customer Service Specialist In Transportation (Ottawa)
🏢 RST Sunbury Transport
📍 Ottawa