Drive customer success as a Product Support Manager managing a skilled technical support team. Emphasize issue resolution, customer feedback, and service level improvements in this pivotal role.This leadership position focuses on ensuring a superior customer experience by guiding the support team and integrating customer feedback to inform product improvements. You will implement operational strategies, coach employees, and oversee resource allocation while maintaining adherence to budget objectives.



Your role is vital in enhancing the overall support provided to customers and fostering continuous improvement within the team.Key Responsibilities:Drive service level improvements and efficienciesCoach and develop the technical support teamImplement customer journey listening points for feedbackCollaborate with product and engineering teams effectivelyManage CRM implementation and compliance with budgetRequirements:10 years in technical service, preferably HVAC or automotiveAt least 5 years in a supervisory customer service roleStrong communication skills across technical and business contextsExperience in statistical data collection and reportingTechnical plumbing certificate desirableLeverage your extensive experience to spearhead improvements in service delivery and customer satisfaction while leading a dedicated technical support team.

📌 Product Support Manager Leading Technical Team In Customer Success (Burnaby)
🏢 IBC Technologies Canada
📍 Burnaby