Our story started in the summer of 1994, when our founder taught 50 kids to swim in his parents' backyard pool. Not exactly a corporate headquarters, but it worked. It gave us the freedom to focus on what still matters most today: real progress in the pool, strong relationships with families, and giving back to our community.Today, Making Waves has grown, but our focus is the same: helping swimmers build real skills, real confidence, and real progress in the water. We bring energy, experience, and care to every lesson, while keeping things positive, welcoming, and fun.We're building a team of CSR Stars — organized, upbeat people who love helping others, keeping things running smoothly, and making families feel welcome from the moment they walk in.If you're someone who enjoys solving problems, staying busy, and bringing good energy to the room, keep reading.What You'll Be DoingGreeting families with warmth, confidence, and a smile that says you're in good handsGiving tours to recent families and helping them feel comfortableBooking classes, processing payments,



and managing registrationsAnswering phone calls and emails with clarity and careSolving issues quickly and calmlyManaging family accounts in our systemsHelping families choose the right program for their swimmerKeeping the facility clean, organized, and ready for actionSupporting the team with a Whatever It Takes mindsetWhat We're Looking ForFriendly, confident communicatorService oriented with a genuine desire to help othersOrganized and dependableStrong customer service instinctsComfortable with computers and learning new systemsCalm under pressurePositive attitude and team-first mindsetAble to multitask and stay composed in a fast-paced environmentWhy You'll Like It HereWe work hard, move fast, and keep things fun. You can expect:High-fivesGood peopleTeam energyReal impactA workplace where effort gets noticedOur team is strongest when it reflects the communities we serve. We welcome different backgrounds, perspectives, identities, and experiences. Diversity makes us better, smarter, and more fun to be around.ScheduleMinimum availability of 2 shifts per weekWe are open 7 days a weekFlexible scheduling opportunities availablePreferred Experience1 year of customer service experiencePreferred CertificationsStandard First Aid (or willing to obtain within 3 months of hire)Vulnerable Sector Check (if applicable)Exceptional people are rare. We're hoping one of them is reading this.

📌 Customer Service Representative - Vaughan
🏢 Making Waves Swim School
📍 Vaughan