HMS Office Solutions is looking to hire a Counter Attendant / Customer Service Representative1. Customer Service ExcellenceAbility to resolve customer inquiries, complaints, and requests promptly and professionally.Robust listening skills to understand customer needs and preferences.2. Communication SkillsClear, concise, and professional verbal and written communication.Persuasive skills for upselling and cross-selling products and services.3. Relationship ManagementBuilding long-term relationships with customers by delivering personalized experiences.Maintaining regular follow-ups to ensure customer satisfaction.4. Problem-SolvingAnalyzing customer challenges and providing effective solutions.Resolving conflicts with diplomacy and tact.5. Sales and NegotiationKnowledge of products to recommend tailored solutions.Negotiation skills to secure deals and retain customers.Technical Skills:6. CRM Software ProficiencyExperience with customer relationship management tools (e.G., Salesforce, HubSpot).Ability to track customer interactions and manage a sales pipeline effectively.7. Data AnalysisUnderstanding customer data to identify trends and opportunities.Using analytics to measure and improve customer satisfaction and retention.8. Technology SavvinessFamiliarity with POS systems, inventory management,



and digital marketing tools.Adaptability to new technologies for automating processes.Interpersonal Skills:9. Empathy and PatienceAbility to relate to customers and address their concerns thoughtfully.Remaining calm under pressure and managing difficult interactions with patience.10. Team CollaborationWorking closely with sales, marketing, and fulfillment teams to align strategies.Sharing customer insights to improve service and product offerings.Leadership and Management:11. Organizational SkillsManaging multiple accounts and projects simultaneously.Prioritizing tasks to meet deadlines and customer expectations.12. Strategic ThinkingDeveloping customer loyalty programs and retention strategies.Identifying opportunities to enhance the customer experience.Product Knowledge:13. Industry ExpertiseIn-depth knowledge of office supplies, furniture, and solutions.Staying updated on trends and innovations in the office supply industry.Adaptability:14. Flexibility and ResilienceAdjusting approaches to meet the unique needs of each customer.Remaining resilient in the face of challenges and unexpected issues.*Salary is negotiable based on experienceEssential Skills:Computer UseProblem SolvingWorking with OthersSoft Skills:Critical ThinkingEffective CommunicationHonestyIntegrityHard Skills:Customer Relationship ManagementRetail SalesLanguages:English

📌 Counter Attendant / Customer Service Representative (Summerside)
🏢 HMS Office Solutions
📍 Summerside