Become integral to customer journeys as the Bilingual Senior Customer Success Manager at Hootsuite, focusing on high-value clients in a contract role. Foster robust relationships through expert guidance in social media strategies.In this pivotal role, you'll support Fortune 1000 businesses in leveraging Hootsuite's enterprise products. Your responsibilities include managing customer relationships, providing ongoing support, and facilitating success-checks to align with client goals. By advocating for product improvements, you'll play a key role in customer retention and growth.Key Responsibilities:Manage day-to-day relationships with top-tier clientsBuild rapport with executive sponsors in assigned sectorsLead success workshops and value assessmentsProactively address account health and social strategy advancementPartner with Account Managers to identify leadsRequirements:Several years of experience in account managementStrong understanding of social media business applicationsAbility to articulate technical concepts to clientsProven collaborative and open communication skillsResults-driven and adept at solving complex issuesShape the success of Hootsuite's customers and elevate their social media journey through your expertise.

📌 Hootsuite Bilingual Customer Success Manager (Edmonton)
🏢 Hootsuite
📍 Edmonton