Company Overview: Sansom Equipment is a leadingprovider of industrial machinery and equipment, specializing in high-qualityproducts and exceptional customer service. We are committed to deliveringinnovative solutions to meet our clients' needs across various industries. Position: Service Coordinator Job Type: Full-time Pay: Competitive salary based on experience Benefits: Health,dental, and vision insurance Retirementsavings plan Paidtime off and holidays Opportunitiesfor professional development and advancement Employeediscounts on products and services Responsibilities: ServiceScheduling: Coordinate service requests from clients and scheduleappointments for technicians based on availability and urgency. ClientCommunication: Serve as the primary point of contact for clientsregarding service inquiries, updates, and resolutions. Maintain clear andeffective communication to ensure customer satisfaction. DispatchSupport: Assist in dispatching technicians to service locations,providing necessary information and resources for efficient jobcompletion. PartsProcurement: Coordinate with parts department to ensure availabilityof required parts for service appointments. Manage inventory levels andorder supplies as needed.



Documentation: Maintain accurate records of service requests, appointments, and jobdetails. Generate reports as necessary to track service performance andidentify areas for improvement. QualityAssurance: Conduct follow-up calls or surveys with clients to gatherfeedback on service quality and identify areas for improvement. TeamCollaboration: Collaborate with service technicians, salesrepresentatives, and other departments to streamline processes and enhanceoverall service delivery. AdministrativeSupport: Assist in administrative tasks such as billing, invoicing,and data entry to support effective operations. Qualifications: Highschool diploma or equivalent; associate's or bachelor's degree preferred Previousexperience in customer service, dispatching, or related field preferred Strongcommunication and interpersonal skills Excellentorganizational and time management abilities Proficiencyin Microsoft Office suite and scheduling software Abilityto thrive in a quick-paced environment and adapt to changing priorities Attentionto detail and problem-solving skills #J-18808-Ljbffr

📌 Service Coordinator (Mount Pearl)
🏢 GetHired
📍 Mount Pearl