DescriptionWe are looking for our next great team member to join us on our Guest Services Team. We are committed to providing you with:Competitive wages - An hourly wage of $20An exceptional benefit plan for eligible associates & your family membersRRSP matching program (for eligible associates)Flexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent-managed properties in North America for you & your family membersDiscounts with Marriott properties globally for you & your family membersEligible associates will receive a seasonal ski pass benefitThe opportunity to work at a luxury ski-in/ski-out resort, experience an incredible winter season, and be part of the vibrant community at RED MountainSeasonal position start date: December 1st, 2026Here is what you will be doing each day:As a Guest Services Agent, you will have the opportunity to make a positive impact on each guest's experience by providing exceptional customer service and creating memorable moments. Each day, you will greet and assist guests with a friendly and welcoming attitude, provide ski valet service, park and retrieve vehicles efficiently and safely, provide information about hotel amenities and local attractions, assist guests with luggage and other needs as required, and ensure a seamless and enjoyable experience for all guests.Who We're Looking For:You are outgoing, friendly, and passionate about providing exceptional guest experiences. You have excellent verbal and written communication skills, along with strong interpersonal and customer service abilities. You're highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. You're a team player who works well in a collaborative setting while also feeling comfortable working independently.



Previous valet or customer service experience is considered an asset.Does this sound like you?ESSENTIAL JOB FUNCTIONS:Greet and assist guests with a friendly and welcoming attitude.Provide ski valet services, including receiving, organizing, storing, and retrieving guests' ski equipment efficiently and safely.Park and retrieve vehicles efficiently and safely.Provide information about hotel amenities, services, and local attractions.Assist guests with luggage and other needs as required.Ensure a seamless and enjoyable experience for all guests.Maintain a clean, organized, and safe guest service and ski valet area.Communicate effectively with team members and other departments to ensure exceptional guest service.JOB REQUIRMENTS:Computer literacy HotelPMS experience an assetService oriented with an eye to supporting your internal guestsAbility to thrive in a rapid-paced hotel environmentExcellent verbal & written communication skillsWillingness to learn, develop & growNumerical acuity and high attention to detailComprehensive understanding of financial data, reporting, & basic arithmetic functionsAbility to stand for long periods of time (up to 8 hours per shift)Professional presentationCanadian Drivers Licence with a clean drivers abstract and reliable transportationMust be willing to work holidays and weekendsAble to perform other duties as requiredLift up to 50 lbsAt Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.Join us at The Josie!Source: Crescent Hotels & Resorts

📌 Guest Services Agent (Rossland)
🏢 The Crescent Hotels Group
📍 Rossland