POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.Job OverviewWe are in search of a full-time Sales Lead ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and should be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager.What You Will AchieveSupervise the sales floor of Pop Mart employees setting expectations, goals, and inspiring teamAct as the leader on duty in the store when Store Manager/Assistant Store Manager are not present, focused on delivering results while enabling a positive customer and employee experienceMaintain a clean, organized, and safe store environment for customers, employees, and store productsLeads store to meet store standards that reflects company brand image, values, and cultureSubject matter expert on POP MART core business information including POP MART's characters information, products,



company history informationSupport company on marketing events such as in store events, Pop-up events, conventions, new store openingsSupport company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as neededImprove sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trendsDrive sales of company key products such as Blind boxes, MEGA, and accessoriesMust be able to work flexible schedule including nights, weekends, holidaysVisual Merchandising & Inventory Management (1 or the other depending on store volume)Execute Visual Merchandising and Marketing directives from business partners while attending weekly callsInstallation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixturesRemerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needsWorks closely with Inventory ASM to determine BOH and warehouse inventory levelsRequired to work specific days of the week depending on Visual/Inventory Management responsibilitiesResponsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.QualificationsRetail industry knowledge, skills, and abilitiesConfident and comfortable engaging customers to deliver great customer experienceMore than 1 year of store retail experience,



supervisor or leader experience preferredHigh level of ethics, values, integrity, and trustExperience working independently in an ambiguous environment with minimal supervision.Demonstrated ability to use data and metrics to back up assumptions and implement effective solutionsAbility to adapt to a fast-paced environment and implement new standardization directivesHigh School Diploma or educational equivalentMust be 18 years old or olderPhysical RequirementsAbility to regularly lift, carry, and move merchandise and supplies up to 50 lbs.Ability to stand and walk for extended periods (up to 6-8 hours per shift)Ability to bend, kneel, reach, and climb ladders or step stools safelyAbility to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelvesAble to work in a fast-paced environment that may require quick movements and multitaskingAbility to work in varying temperature conditions, including stockroom and receiving areasManual dexterity required to operate standard stockroom tools (e.G., box cutters)Equal Employment OpportunityPOP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

📌 Retail Sales Lead (Richmond)
🏢 POP MART
📍 Richmond