Join Northbridge as a Service Desk Support Specialist, where you'll provide crucial IT support and diagnostics in a flexible hybrid work model. Your role will be pivotal in ensuring efficient use of technologies across business groups.In this position, you'll interact with users to resolve Level 1 support requests, log incidents, and assist with troubleshooting hardware and software. You will also engage in configuring devices and participating in onboarding processes. Fostering robust relationships is essential to elevate customer satisfaction.Key Responsibilities:Handle and resolve Level 1 technical support issuesUtilize ticketing systems to log and track incidentsTroubleshoot various hardware and software configurationsConfigure and deploy devices to end usersAid in onboarding and offboarding for IT servicesRequirements:1-3 years' experience in desktop support or helpdeskRelevant post-secondary education preferredProficiency in Windows support technologiesExperience with ticketing software such as RemedyBilingual skills (English/French) are beneficialContribute to a supportive and innovative IT environment at Northbridge Financial.

📌 Northbridge Service Desk Support Specialist (Vancouver)
🏢 Socket.dev
📍 Vancouver