Lead customer success initiatives as a Customer Success Manager at Optix, where technology meets coworking innovation. This hybrid position prioritizes client engagement and relationship nurturing from onboarding to expansion.You will oversee the entire client journey, ensuring a smooth onboarding process and focusing on retention and growth once the portfolio scales. Your efforts will be crucial in driving product adoption and collaborating cross-functionally to refine service offerings. Your expertise will help shape AI solutions enhancing customer interactions.Key Responsibilities:Drive end-to-end client journey for assigned accountsManage onboarding and ensure timely milestone achievementFoster relationship health with proactive retention strategiesAnalyze account data to identify growth opportunitiesMaintain thorough records in HubSpot throughout client lifecycleRequirements:Minimum 3 years in customer success or related roleProven success in retention and measurable account growthSkilled in resolving escalations independentlyFamiliarity with AI tools and HubSpot is a plusMust be eligible to work in CanadaElevate customer interactions and product experiences as part of Optix's dedicated team.

📌 Customer Success Manager For Flex Spaces (Vancouver)
🏢 Optix
📍 Vancouver