Who We AreWith every job, there's always the question of "why". Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us.Who We AreWith every job, there's always the question of "why". Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful perks support and service.Make an Impact. Build Relationships. Grow Your Career. Are you passionate about delivering exceptional customer service and helping clients protect what matters most? As a Bilingual Customer Service Broker, you'll play a key role in supporting clients with their home and auto insurance needs while building lasting relationships and driving business growth. Reporting to the Assistant Manager, Service, you'll combine your technical expertise, problem-solving skills, and client-first mindset to deliver a seamless and positive insurance experience.What You'll DoDeliver Outstanding Client SupportHandle inbound calls and written inquiries with professionalism and careProcess policy changes accurately and efficiently within internal systemsProvide clear guidance on coverage, billing, and policy detailsAssess Risk & Apply ExpertiseEvaluate risks in accordance with underwriting guidelinesEnsure policies meet binding requirements while protecting both client and business interestsResolve Issues with ConfidenceInvestigate and resolve client concerns with empathy and urgencyIdentify root causes, implement solutions,



and follow up to ensure satisfactionPartner with leadership to improve processes and client experienceDrive Growth OpportunitiesIdentify sales opportunities by engaging clients and understanding their needsCollect expiration dates (ex-dates) and proactively work toward retention and growth targetsSupport Operational ExcellencePrepare client correspondence and documentation with accuracyHandle rewrites and remarketing according to established guidelinesMaintain client records, rate manuals, and coverage updatesKeep detailed logs and flag complex issues for management reviewChampion Quality & ComplianceDeliver service aligned with company standards and confidentiality practicesContinuously contribute to a culture of excellence and accountabilityWhat You BringThis is the unique blend of skills and experience we would love to see in an ideal candidate:Valid RIBO License (required)1+ year experience in personal lines (home & auto insurance)Fluency in French and English (required)Strong communication skills with the ability to build trust and rapportExcellent organizational and time-management skills in a fast-paced environmentSolid working knowledge of Microsoft Office (Word, Excel, Outlook)A proactive mindset with strong problem-solving abilitiesWe also consider your potential. If you know you have what it takes to do the job, but your experience doesn't exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.Why Join Us?Be part of a supportive,



collaborative teamDevelop your expertise in a growing industryMake a meaningful difference in clients' lives every dayOpportunities to grow your career and expand your skillsSalary RangeThis position offers a competitive salary within a range from $55,011 to $75, 583, along with rewarding bonuses that recognize your dedication.Some Of The Perks We OfferDefined benefit pension plan for a financially confident retirement100% coverage of approved continuing education and licensing feesAccess to a wealth of learning resources, including LinkedIn Learning for professional developmentFlexible work-from-home and hybrid optionsUnlock your potential with opportunities for advancementThe OTIP Group of Companies ("OGC") is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

📌 Bilingual Customer Service Broker - Home & Auto Insurance (Alton)
🏢 Orbit Insurance Services
📍 Alton