The RoleAs an Auto Insurance Account Manager, you'll play a key role in delivering exceptional customer service and building strong client relationships. You'll be the first point of contact for customers, helping them navigate their insurance needs while contributing to a supportive and high-performing team environment. This role is ideal for someone who enjoys connecting with people, staying organized, and growing their career in the insurance industry.Who You AreHigh School graduateInsurance Broker Level 1 license preferred, but willing to train the right candidateA natural at building authentic customer relationships and working collaboratively with a teamHighly organized with strong time management and multitasking abilitiesAble to maintain confidentiality and exercise discretion professionallyProactive, dependable, and customer-focusedMotivated to learn and grow within the insurance industryStrong work ethic without sacrificing your ability to have fun on the jobWhat You'll Be Responsible ForDeliver Exceptional Client ServiceEngage with clients to determine their insurance needs and provide expert coverage adviceServe as the first point of contact for customers in the branchBuild authentic and lasting client relationships through excellent serviceSupport clients through the claims process with care and professionalismManage and Grow Your Book of BusinessMaintain and manage a book of business through proactive client communication via phone, email, and letterProcess renewals in a timely and accurate mannerMaintain high levels of client retention through relationship management and service excellenceDevelop new business opportunities by securing expiry dates and cross-selling additional productsBe a Strong Team ContributorCollaborate with teammates to support branch operations and client needsStay organized while managing multiple priorities in a rapid-paced environmentContinuously learn and develop industry knowledge and insurance expertiseContribute to a positive, supportive,



and fun workplace cultureWhat You BringMust-HavesHigh School diplomaStrong customer service and communication skillsExcellent organizational and time management abilitiesAbility to multitask and adapt in a busy environmentProfessionalism, discretion, and attention to detailA positive attitude and willingness to learnNice-to-HavesLevel 1 Insurance Broker License in British ColumbiaPrevious customer service or insurance experienceExperience managing client relationships or sales opportunitiesFamiliarity with ICBC transactions and auto insurance productsAbout UsAt Schill Insurance, we've grown from a small, one-person office into a trusted brokerage with multiple locations across British Columbia. While we're part of a larger national network, we've stayed true to our roots as a family-operated business that values people first.Our culture is built on curiosity, collaboration, and continuous growth. We invest in our team through coaching, training, and development opportunities—because when our people succeed, so do our clients.Why Join Schill Insurance?Competitive salary and comprehensive benefits packageExtended health, dental, vision care, and RRSP matchingPaid education, licensing, and professional developmentSupportive, team-oriented work environmentOpportunities for career growth and advancementWork-life balance with consistent scheduling and no Sunday shiftsThree weeks (15 days) of vacation to startThree paid "You" days per year (one volunteer day, one personal day, and your birthday off with pay)$600 annual wellness spending accountWhere This Role Can Take YouThis role is a great opportunity to build a long-term career in insurance. As you grow, you'll have opportunities to:Expand your insurance knowledge and licensingGrow into more senior account management responsibilitiesDevelop expertise across multiple lines of insuranceAdvance within Schill Insurance and the BrokerLink/Intact networkOK – Last ThingAs part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.Schedule: Monday - Friday & Saturdays as scheduledJob Type: Full-time Permanent, in-person at the Port Alberni Office

📌 Auto Insurance Advisor (Port Alberni)
🏢 Kaizen Lab
📍 Port Alberni