Be the catalyst for client success as a Retention Specialist in Employment Services. Focus on developing relationships and improving job retention in a full time contract role.Reporting directly to the Supervisor of Employment Services, you will actively engage with clients to support their employment journey. This role necessitates strong time management and interpersonal skills while maintaining high standards for documentation accuracy. Your efforts will play a critical part in the clients' abilities to sustain employment in a supportive environment.Key Responsibilities:Engage clients to ensure job retention milestonesComplete follow-ups to track employment statusIdentify and address barriers to ongoing employmentMonitor progress and take timely actions for improvementBuild partnerships with community agencies and stakeholdersRequirements:Post-secondary education in a related field2 years minimum experience in employment servicesFamiliarity with performance-driven metricsProficiency in case management systemsExcellent organizational and detail-oriented skillsEmpower clients towards long-term job success through effective support, relationship-building, and strategic retention initiatives.

📌 Retention Specialist In Employment Services (Kitchener)
🏢 YMCA of Three Rivers
📍 Kitchener