Purpose: Ensure candidates have strong communication skills, Strong IAM expertise, customer interaction experience, and minimum SailPoint ISC functional knowledge.
a. Communication Skills (Mandatory)
• Ability to clearly explain technical concepts in simple, customer-friendly language
• Comfortable participating in and leading customer calls
• Structured communication approach (problem → analysis → solution)
• Transparent written communication (emails, chat responses)
• Asks clarifying questions and avoids assumptions
b. Customer Interaction Experience (Mandatory)
• Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
• Experience handling customer queries independently or with minimal support
• Understanding of customer expectations around clarity, timelines, and ownership
c. SailPoint ISC Functional Knowledge
• Basic understanding of SailPoint Identity Security Cloud and its purpose
• Awareness of identity lifecycle concepts
• Conceptual understanding of authoritative vs authentication sources